FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. This guidance applies to travelchairs.shop. For help with this page, contact Support@travelchairs.shop.

How we handle return shipping
We publish this return shipping guidance for customers using this website. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Store guidance on delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Our approach to tracking
For customers using this website, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Information covering contact options
For customers using this website, this section explains contact options. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

What customers should know about refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Our approach to payment methods
For customers using this website, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Information covering shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Information covering shipping cost
The following shipping cost guidance applies to purchases from our store. How can I contact you?
Email Support@travelchairs.shop, call 773-708-6296, or write to 468 E Vallette St, Elmhurst, Illinois, 60126, United States. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

What customers should know about products
This products section covers orders and visits through this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

How we handle products
For customers using this website, this section explains products. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

What customers should know about returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to travelchairs.shop. Questions about this section may be sent to Support@travelchairs.shop.

Contact Information
Email: Support@travelchairs.shop
Phone: 773-708-6296
Physical address: 468 E Vallette St, Elmhurst, Illinois, 60126, United States